Looking for your SHOPTMF delivery? Use your order-status link or carrier tracking number to check your shipment.
Find your order-status link
Open your shipping confirmation email and select the tracking or order-status link. Check your spam or junk folder if you cannot find it. Keep that email so you can return to your shipment details.
Track with your carrier
If tracking has been added to your shipment, follow the tracking link in your shipping email or on your order-status page. You can also copy the tracking number and enter it on the carrier’s official website. Your order number and tracking number are different, so use the tracking number for carrier searches.
If the link opens the carrier’s general tracking page, paste your tracking number there. If your order has multiple shipments, check each shipment’s tracking link separately. Carrier tracking is available only for shipments with a tracking number.
When to contact us
Reply to your order confirmation or shipping confirmation email if you cannot find your order-status link, your shipped order has no tracking information, tracking shows an error or unexpected details, or your package has not arrived by the delivery estimate provided for your shipment. If tracking says delivered but you cannot locate your package, check the delivery area and with household members, then contact us for help.
Please include your order number, the email address used at checkout, and your tracking number if available. Do not send payment card details.